Couldn’t make it The Hospitality Present this 12 months or simply curious for a fast rundown? Let’s hit rewind and test it out collectively.
The Hospitality Present, a collaboration between Questex and the American Resort & Lodging Affiliation (AHLA), wrapped up its second annual occasion with a bang! This 12 months, the present unfolded in San Antonio, Texas, welcoming almost 5,000 attendees and 460 firms.
The thrill reached its peak throughout the closing keynote by Erin Andrews, FOX Sports activities Broadcaster. Her speak, Breaking Obstacles: Erin Andrews on Management, Resilience, and Teamwork,
was a significant spotlight. Beneath the moderation of Eva Saha, Andrews shared her trailblazing journey in sports activities broadcasting, providing insights on how authenticity and teamwork fueled her success. Her inspiring tales and recommendation resonated deeply with aspiring leaders in attendance, shaping new paths to success throughout any area.
For me, there have been some standout takeaways and tendencies that appeared to resonate all through the convention.
1. Automation & Robotics
With staffing challenges entrance and middle, hoteliers are turning to digital transformation instruments to maintain the magic alive. From AI-driven buyer options to robotic cleansing wonders, lodges are utilizing tech to curb labor shortages, lower your expenses, and up their sport in visitor interactions.
This push in direction of modernized networks is a sport changer, serving to hoteliers introduce cost-saving facilities with out breaking the financial institution whereas enhancing visitor experiences and office conveniences.
Consultants additionally spotlighted synthetic intelligence’s revolutionary position in hospitality, discussing how these digital marvels can enhance visitor engagement and operational effectivity like by no means earlier than.
2. Resilience and Future-Proofing
Profitability took middle stage, as classes zeroed in on refreshing income concepts and methods to streamline prices. With real-life case research, consultants illustrated how dynamic pricing, loyalty packages, and additional providers might drive earnings and visitor loyalty.
With financial uncertainties looming, hoteliers are prepping for the long run by shoring up money reserves, optimizing prices, and reviewing their tech selections to remain lean and aggressive. Sensible monetary plans guarantee they’ll roll with any financial punches thrown their approach.
3. Collaboration for the Higher Good
The opening keynote by José Andrés, celebrated Chef and Humanitarian, tugged at heartstrings, advocating for meals as a robust agent of optimistic change within the hospitality world.
Sustainability took the highlight, with discussions on implementing eco-friendly measures with out sacrificing earnings. Emphasizing sustainable sourcing, energy-efficient tech, and waste discount, the discourse highlighted positive factors in model worth and buyer belief.
Particular shout-out to the attendees and The Present’s charity associate, Clear The World, who got here collectively to construct over 1,000 hygiene kits with recycled cleaning soap and toiletries for these in want, bringing hope to hurricane victims in Florida and North Carolina.
4. Prolonged Stays: The Rising Development
Prolonged keep lodging are on the rise! This sector is not only rising, however reshaping the panorama for vacationers and buyers alike. Hoteliers are eagerly increasing choices, providing extra apartment-style leases and longer-stay selections that adapt to evolving traveler wants.
5. Have Tech Distributors Gone Too Far?
It’s a sizzling subject in hospitality – has tech vendor assist and repair automation gone too far, leaving the human contact behind? Many hoteliers really feel remoted as know-how firms dial down reside buyer assist, shifting in direction of digital-only options like chatbots. This arms-length method leaves hoteliers trying to find tech companions who prioritize actual connections.
Clients First: The Coronary heart of Our Mission
In mild of those insights from so many pissed off hoteliers, we’re impressed to additional improve SalesAndCatering.com’s ongoing dedication to placing our buyer’s first. This implies doubling down on our pledge to make buyer satisfaction our high precedence. It’s reassurance that we’re heading in the right direction with our mix of modern tech mixed with distinctive human service. We consider it’s the human issue that really shapes distinctive buyer success and experiences.
In Abstract
Attending the occasion was an incredible alternative for our staff! We shared our newest product enhancements, linked with STS Cloud customers, and caught up with trade colleagues and companions. Plus, we made some improbable new connections whereas absorbing the colourful tradition and vitality of San Antonio.
Wanting forward, we’re planning to attend subsequent 12 months’s Hospitality Present 2025, October 26-28 on the Denver Conference Heart. Hopefully we are going to see you all once more in Colorado!
Mike Pavicich
Director, International Gross sales
SalesAndCatering.com, LLC
