- Begin utilizing AI sooner: a easy doc add trains the chatbot solutions about your resort;
- Make communications extra environment friendly: examine grammar, regulate the tone and rewrite textual content for readability utilizing generative AI;
- Perceive higher what visitors wish to know: AI analyses conversations to recommend enhancements to the knowledge supplied.
Utilizing synthetic intelligence to spice up income and scale back employees workload is a scorching matter in hospitality. Nonetheless, some hoteliers are reluctant to implement it as they lack the time and specialised sources to roll out this expertise on their properties.
To deal with this concern, HiJiffy simply launched a brand new performance that goals to take away boundaries to the deployment of such an answer: a information scanner that robotically feeds the AI, by the straightforward add of a doc, with the knowledge required to precisely tackle over 85% of the visitors’ questions in regards to the resort and its providers.
To enhance the resort employees productiveness and buyer satisfaction rating, a brand new set of instruments targeted on course of automation and refinement of the interactions with the AI was additionally added to HiJiffy’s visitor communications platform.
Establishing the chatbot solutions for every resort in just a few clicks
The AI Data Scanner serves as a strong productiveness device that permits lodges to effortlessly arrange the chatbot responses to the often requested questions (FAQs) for his or her properties by merely importing knowledge from exterior sources (equivalent to an internet site or a doc).
A number of hours of demanding work at the moment are diminished to some clicks as a result of we’ve eradicated the necessity to present structured responses to instruct the chatbot on how one can reply every FAQ
, explains José Mendonça, HiJiffy’s CTO.
With this new performance, we make the setup of our AI fairly easy, guaranteeing a quick onboarding of all kinds of lodges – from small impartial to giant resort teams,
underlines Mendonça.
However the brand new device goes even additional: it additionally permits hoteliers to customize and fine-tune the solutions by regenerating the unique textual content utilizing superior generative AI. With one click on, new variations of the reply to the FAQ are instantaneously generated.
Superior generative AI instruments for textual content refinement
HiJiffy is including a set of superior generative AI instruments to refine texts as properly, together with grammar checking, tone adjustment, sentence modification, and rewriting for readability.
This suite of instruments goals to assist hoteliers utilizing HiJiffy’s platform to straight reply to visitors by guaranteeing their messages adhere to the very best requirements of readability, professionalism and personalisation, all whereas sustaining the model’s distinctive voice and enhancing response instances.
By automating and enhancing communication duties with AI-driven precision, this characteristic allows the resort employees to give attention to delivering a extra personalised and environment friendly visitor expertise
, states José Mendonça.
Higher solutions to FAQs based mostly on visitor insights
Bridging the hole between lodges and their prospects, HiJiffy is enhancing as properly its visitor communications platform with a brand new characteristic that leverages consumer insights to offer higher solutions to widespread visitor queries. It identifies which lacking particulars or further data could be useful to your visitors.
Supported by a complete dashboard that gives actionable insights, this new device attracts consideration to important metrics, equivalent to unanswered questions or these with detrimental suggestions, and identifies matters needing speedy updates
, explains HiJiffy’s CTO, additional including that It presents as properly an in depth evaluation of chatbot versus agent efficiency and descriptions the highest 25 matters based mostly on visitor queries and reactions
.
Geared up with actionable knowledge extracted straight from their visitors’ questions and suggestions, the brand new characteristic is designed to stimulate hoteliers to proactively enhance their automation charge and buyer satisfaction rating.
Good property identification system for resort teams
On one other scope, HiJiffy can be launching an clever resort property identification system particularly designed to refine visitors’ interactions with lodges which can be a part of a bunch or model with a number of properties below its portfolio.
Friends can conveniently establish the meant resort by identify or location, bypassing the necessity for prior enter or choice flows. This fashion, we get rid of the necessity for non-user-friendly choice processes, enabling easy entry to resort data within the context of multi-properties
, concludes José Mendonça.
No further price to entry the brand new instruments
The brand new functionalities are already accessible to all present and new shoppers and are included in HiJiffy’s Professional and Premium plans at no further price.
HiJiffy was based in 2016 with the mission of creating essentially the most superior conversational AI for hospitality. Searching for the right connection between lodges and their visitors, HiJiffy created a strong Visitor Communications Hub.
Powered by its proprietary AI throughout the full visitor journey, HiJiffy permits hoteliers to improve income from direct bookings and upselling whereas automating repetitive duties to scale back working prices and mitigate employees shortages.
In 2024, greater than 1,800 lodges in over 50 international locations reimagine visitor communications with HiJiffy’s omnichannel answer that includes cutting-edge tech improvements like self-learning AI, sentiment evaluation, voice help, generative AI, and extra.
Maciej Czajka
Senior Model & Content material Specialist
