Each outstanding newspaper and tech web site gives suggestions on the highest e-readers or e-notebooks. There isn’t a scarcity of manufacturers that promote units on to the buyer or by means of third-party marketplaces, comparable to Amazon. One of the vital vital features of e-reader possession is the customer support expertise. Inevitably, generally issues go mistaken along with your system in the course of the guarantee interval, or are shipped in a damaged state. That is the place customer support comes into play. What e-reader firm has the most effective customer support expertise?
Amazon – Seemingly has the most effective customer support relating to their Kindle model. Whether or not you name them straight or converse to considered one of their stay chat representatives, most issues will be resolved solely in a couple of minutes. In case you obtain a dud unit, they are going to usually refund you with no need to return it. More often than not, they ship you a brand new unit and eat the associated fee. Seldom do they even ask for the outdated one again. I do know many individuals who purchase the Particular Affords model of the Kindle, provoke a stay chat, and ask them to take away the advert from the system, normally performed totally free.
Kobo – Rakuten Kobo has one of many worst buyer experiences when you purchase the e-reader straight from the corporate. They outsource their brokers to different nations, who have no idea the product or easy methods to repair easy issues. Buyer queries are bounced between completely different tiered brokers, they usually promise a callback however typically by no means really name the client again. If you need a Kobo e-reader, I like to recommend shopping for it by means of a retailer with a liberal return coverage or an RMA crew. In case you purchase the Kobo from an enormous field retailer or bookstore, you possibly can drive to the shop, deliver again your dud or damaged unit and get a substitute.
Barnes and Noble – Barnes and Noble has a telephone quantity you possibly can name for customer support, however most employees have no idea something concerning the Nook e-e-reader or Nook pill. One of many solely methods to purchase a Nook in the USA is on-line by means of the retailer, a third social gathering retailer comparable to Good e-Reader or visiting your native bookstore. The easiest way to get good customer support is to go to your native B&N bookstore. You’ll be able to typically do that shortly when you obtain a damaged unit or have to get it swapped beneath guarantee.
Everybody Else
Most different corporations that promote e-readers or e-notebooks have various ranges of customer support. Most of them make it very arduous even to come up with them; that is very true with Chinese language manufacturers comparable to Bigme and Onyx Boox, who don’t promote their telephone numbers and are not looking for individuals emailing them. If in case you have an issue with an Onyx, they make you pay for the restore and delivery each methods, making it cheaper to purchase a brand new unit. Exceptional has a great customer support crew and is immediate in addressing points.
What firm do you want its customer support expertise that sells its e book readers?
Michael Kozlowski is the editor-in-chief at Good e-Reader and has written about audiobooks and e-readers for the previous fifteen years. Newspapers and web sites such because the CBC, CNET, Engadget, Huffington Submit and the New York Instances have picked up his articles. He Lives in Vancouver, British Columbia, Canada.
